Returns
RETURNS
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Our return policy is valid for 30 days. If your purchase was made more than 30 days ago, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it, and the item must be in its original packaging.
Furthermore, the following items cannot be returned:
* Gift vouchers
To complete your return, we require a receipt or proof of purchase.
Please do not return the purchased items to the manufacturer.
In certain situations, only partial refunds will be granted.
* Items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error.
* Items returned after 30 days from delivery.
Refunds:
Once we have received and inspected your return, we will send you an email to notify you that we have received the item you returned. We will also notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed and a credit will automatically be applied to your credit card or original method of payment within a few days.
Late or missing refunds:
If you haven't received a refund yet, please check your bank account again first.
Then contact your credit card company. It may take some time for your refund to appear.
Next, contact your bank. There is often a processing time for a refund to be posted to your account.
If you have done all of this and still have not received a refund, please contact us at info@heysei.com.
Special offer items:
A refund can only be made for regular priced items; unfortunately, promotional items are not eligible for a refund. We reserve the right to make exceptions in special cases as a gesture of goodwill or to ensure customer satisfaction, but are not obliged to do so.
Exchange:
Exchanges are only granted for defective or damaged items. If you would like to exchange an item for the same item, please email us pictures of the damaged item to info@heysei.com beforehand. We will respond to you as soon as possible, including the shipping address.
Gifts:
If the item was marked as a gift when purchased and sent directly to you, you will receive a voucher for the purchase value when you return the item. Once we receive the returned item, you will receive a voucher via email.
If the item was not marked as a gift when purchased or sent to the gift giver, the refund will be issued to the gift giver and the gift giver will be notified of the return.
Shipment:
First, contact via email is required, including pictures of the item. After our confirmation, the goods can be sent to the following address: Heysei Nexus, MyPost24 PK344472, MP Bahnhofstrasse, 3250 Lyss.
You will be responsible for your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from your refund.
The time it takes for the exchanged item to reach you may vary depending on the country in which you reside.
If you are shipping an item valued at over 75 € or CHF, you should consider using a shipping service with tracking or purchasing shipping insurance. We cannot guarantee that we will receive the item you return.
