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Questions & Answers

Our jewelry is primarily made of high-quality 925 silver. This precious metal is durable, stylish, and particularly skin-friendly. It's ideal for sensitive skin.

The material information is clearly visible in every product description so that you always know exactly what you are wearing.

The projection technology works through a special lens in the pendant that magnifies and makes your uploaded image visible when light hits it. You can view it by shining light through the pendant or projecting it against a light surface, a unique and magical way to capture memories!

It is best to use a JPG or PNG up to 15 MB. A square (1:1) format is ideal, but you can also upload a different one and we will crop it to fit (just remember this when uploading). This way you will get the best projection for your trailer. Don't wait any longer for your shopping experience and secure your favorite product now! Here is an overview.

Yes, we do our best to ensure that you are completely satisfied.

Defect: Please send us photos of the defect. We will check it and arrange a free replacement.

Returns (personalized items): Since personalized items are not legally returnable, we voluntarily offer you a partial refund of 80% of the purchase price if you return the product to us within 30 days.

Returns (non-personalized items): You can return non-personalized items within 30 days of receipt. Once we have inspected the goods, we will refund 100% of the purchase price to your original payment method.

Yes, the security of your personal information is of the utmost priority to us. We use advanced encryption technologies and security protocols to ensure it is protected throughout the entire ordering process. We strictly adhere to data protection laws and policies to protect your privacy. You can shop with us worry-free, knowing that your information will be kept safe and confidential.

We work hard to ensure that our products reach you as quickly and safely as possible, no matter where you are. However, we mainly focus on the following markets:

• EU

• Switzerland/Liechtenstein

• Great Britain

• USA

Our products are shipped separately after your order. For example, if your order contains items from two different warehouses, there will be two deliveries. The rest of your order will likely arrive shortly.

Do you have a question?

You have just consulted the FAQ above and have not found an answer to your question? You can simply contact us using the form below or by email at the following address: info@heysei.com . A member of our team will respond within 24 to 48 hours.


Thank you for selecting the reason for contacting us that best fits your concern or question. This will allow our team to process your request as quickly as possible.


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